dog care in North Edinburgh

TAILBLAZERS EDINBURGH

TERMS AND CONDITIONS

Group Walks

Tailblazers Edinburgh group walks last 1 hour not including pick up and drop off. The maximum number of dogs in the group is 5. Please keep vaccinations, worming and tick and flea treatment up to date.

Day care

Tailblazers Edinburgh is licensed for Dog Day Care by The City of Edinburgh Council. It is a licensing requirement that your dog’s vaccinations be fully up to date at the time of boarding. Kennel cough vaccine is also required. All dogs need to be regularly wormed and treated with tick and flea prevention. 

Standard day care hours are between 8.30am – 5.30pm on any day of the week. Drop-off or collection outwith these hours incurs a £5 surcharge. 

Finalising an initial booking is dependent on a successful Meet and Greet familiarisation session at the Tailblazers Edinburgh premises. Your dog can meet our own dogs and have a sniff around. You will have a chance to ask any questions. Tailblazers Edinburgh reserves the right to refuse a booking if there are any concerns about a dog’s behaviour. 

Day care includes a morning and afternoon 1 x hour group walk, use of the doggy sensory garden, sandpit and other enrichment such as Kongs, chews and puzzle toys. There is always fresh water. Treats and poo bags are provided. Despite a range of dog beds, most canine visitors seem to prefer the sofa or a sneaky nap on one of our beds!

Home Boarding

Tailblazers Edinburgh is licensed for Dog Home Boarding by The City of Edinburgh Council. It is a licensing requirement that your dog’s vaccinations, including Kennel Cough, be fully up to date at the time of boarding. All dogs need to be regularly wormed and treated with tick and flea prevention. I am required to take a copy of your dog’s most recent vaccination details for my records.

Boarding includes, at least, 1 morning and 1 afternoon hour group walk, use of the doggy sensory garden, sandpit and other enrichment such as Kongs, chews and puzzle toys. Fresh water is always available. Poo bags are provided. 

What to bring:

· Your dog’s bed (preferably of a kind that can be washed in a washing machine or with a removable, washable cover)

· Enough of your dog’s usual food to last for the entire booking plus a day or 2 extra in case of unexpected delays. You can bring your dog’s bowl or I can provide one. Storage space is limited. For bookings of over 2 weeks, it is preferable for me to buy more of your dog’s usual food if supplies run low. I will then provide proof of purchase and add the cost of the food to the final bill.

· Your dog’s usual equipment such as harness, muzzle, lead (NOT an extending lead or slip lead) dog coat etc.

· Medicine - if applicable. Any medication needs to be in its original packaging as provided by your vet. There must be clear, written instructions on dose and timing for the administration of the medicine. Remember to state if any medicine needs to be kept in the fridge.  

If a dog is taken ill while home boarding, the dog will be quarantined and cared for in a separate room. The dog’s owner/s will be contacted immediately. If there is no response, the emergency contact will be notified. If neither is contactable, the dog’s own vet will be contacted. If it is out of hours, the emergency vet will be contacted. Should the dog be considered potentially infectious by the vet, then the owner/s, or, failing that, the emergency contact person will be required to collect the dog within 6 hours. Therefore, it is vital that the emergency contact person be someone able to take the dog in those circumstances. 

Extreme weather conditions

For the safety and comfort of all dogs, Tailblazers Edinburgh reserves the right to shorten walks in the event of extreme weather such as very high or very low temperatures, gale-force winds or thunder and lightning.

Cancellation Policies

Group Walk Cancellation

Please give at least 48 hrs notice of cancellation whenever possible. A cancellation, for any reason, with less than 48 hrs notice will be charged at the full rate.

Day Care Cancellation

Please give at least 48 hrs notice of cancellation whenever possible. A cancellation, for any reason, with less than 48 hrs notice will be charged at the full rate.

Home Boarding Cancellation

A 50 % deposit must be paid at the time of booking. There is no charge for cancellations occurring more than 4 weeks prior to the booked commencement date. In that case, the full deposit will be returned.  Deposits will not be returned for any cancellations within 4 weeks of the booked commencement date. Cancellation with less than one week’s notice will be liable for 100% of the cost for the whole duration of the booking.

Holidays

There is no charge for the cancellation of regular booked Group Walks or Day Care slots for 4 weeks in any 52 week period (if 48hrs notice has been given). Tailblazers Edinburgh requires any care cancelled over and above 4 out of 52 weeks to be paid for in order to retain your dog’s place. 

Tailblazers Edinburgh will take no more than 4 weeks holiday annually and will give as much notice as possible to allow you time to make alternative arrangements.

Canine Health and Hygiene

Please be aware, while all due care is taken of your pet’s health and safety, accidents can still happen. Owners and/or emergency contacts will be notified as soon as possible if there is concern for a dog’s health. If no owner/emergency contact can be reached, the dog’s own vet will be contacted for advice. Out-of-hours, the Emergency Vet will be contacted. Owners remain responsible for the cost of any Vet care, emergency or otherwise, required while the animal is in the care of Tailblazers Edinburgh. 

Tailblazers Edinburgh reserves the right to refuse to board, provide day care for or walk any dog that shows signs of infectious illness such as vomiting, diarrhoea, coughing or nose or eye discharge.

Tailblazers Edinburgh undertakes to maintain current Public Liability Insurance and Canine First Aid certification. 

Tailblazers Edinburgh undertakes to keep the day care and boarding premises hygienic, safe and clean in line with the requirements of The City of Edinburgh Boarding Licence.